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Social Housing Update (2026)

Know Your Rights. Demand Safe Housing.

The rules around social housing in the UK have fundamentally changed. With Awaab's Law now actively enforcing strict deadlines for repairs, you are legally protected against hazardous living conditions.

Understand Awaab's Law
Modern housing development in the UK

Awaab's Law: Strict Timeframes for Repairs

Phase 1 is now in effect. Your landlord is legally bound to strict deadlines when you report hazards.

24 Hrs

Emergency Hazards

Issues posing an immediate risk to health (e.g., broken boilers, major leaks) must be investigated and fixed within 24 hours.

10 Days

Investigation

Landlords must investigate significant hazards (like dangerous damp and mould) within 10 working days of you reporting it.

3 Days

Written Summary

Within 3 working days of the investigation, your landlord must provide a written summary of their findings.

5 Days

Safety Works

Landlords must undertake required safety work within 5 working days of the investigation concluding.

Alternative Accommodation: If works cannot be completed in time, your landlord must provide suitable alternative accommodation at their own expense. Preventative works must also begin within 5 working days (or up to 12 weeks maximum).

1 The End of the "Lifestyle" Excuse

It is entirely unacceptable for social landlords to dismiss damp and mould issues by blaming them on a tenant's "lifestyle choices". Everyday tasks like cooking, bathing, and drying laundry naturally cause condensation, and your landlord cannot use this to avoid their responsibilities.

Cleaning and home maintenance

2 Coming November 2026: Phase 2

Phase 2 of Awaab's Law will come into force on November 30, 2026. This will extend the strict requirements to cover a wider range of significant hazards, including:

  • Excess cold & heat
  • Fire and explosion risks
  • Structural collapse
  • Electrical hazards
  • Fall hazards
  • Domestic hygiene

3 The Renters' Rights Act 2025 & Social Housing

While major tenancy reforms—like the abolition of Section 21 "no-fault" evictions—came into force for private renters on May 1, 2026, these changes do not yet apply to social housing.

For assured tenancies provided by Private Registered Providers (PRPs) of social housing, the new tenancy framework is expected to apply from October 2027. This delay allows the government to align the regulatory framework and Tenure Standard with the new rules.

How to Protect Yourself & Escalate Complaints

Report and Record

Report hazards immediately via email or a portal to maintain a paper trail. Always mention if anyone in the home has health conditions or if children are present.

The Housing Ombudsman

You cannot be evicted for complaining about conditions. If your landlord fails to act, you have the right to escalate the issue to the Housing Ombudsman for independent investigation.

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