Effective Date: 20 August 2026
1. Introduction Welcome to The Tenants Hub (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website (thetenantshub.co.uk), subscribe to our newsletter, or use our contact forms. This policy is written in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect We may collect and process the following data about you:
- Identity and Contact Data: Name, email address, and phone number (if you contact us or subscribe to our newsletter).
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our website, pages visited, and interactions.
3. How We Use Your Information We use your data for the following purposes:
- To provide you with information, advice, and updates regarding tenant rights.
- To send you our newsletter (if you have opted in).
- To connect you with our partner, Deposit Claims Genie, if you inquire about or qualify for a tenancy deposit claim.
- To improve our website, user experience, and content offerings.
4. Sharing Your Data We do not sell your personal data. We may share your data with:
- Our Partners: Specifically, Deposit Claims Genie or similar legal/advocacy partners, but only if you explicitly request our assistance or fill out an eligibility form to begin a deposit recovery claim.
- Service Providers: Third parties who provide IT, system administration, and email marketing services (e.g., newsletter platforms).
- Legal Requirements: If we are required to disclose your data to comply with any legal obligation.
5. Data Security & Retention We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal or reporting requirements.
6. Your Legal Rights Under UK data protection laws, you have the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request the erasure of your personal data.
- Object to processing or request the restriction of processing your data.
- Request the transfer of your personal data.
- Withdraw consent at any time (e.g., unsubscribing from our newsletter).
7. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: info@thetenantshub.co.uk